___________________
Train The Trainer Class Outline
Click here to register for class
Click here to see the CTT+ curriculum
which is combined with the MCT material
Our Microsoft Certified Trainer class teaches the skills required to become
an effective instructor. We also provide the long-term knowledge that you will
need in your future. You will learn how to utilize a unique style of delivery
that matches your
personality.
To meet these objectives, each trainer will present modules based on
Microsoft Official Curriculum in class. You will apply Microsoft and
CompTIA presentation
and classroom skills.
Technical mastery is just one requirement of a good trainer. This
course emphasizes the ways in which your delivery will add value.
You will learn how to coach learners so that they can attain the
knowledge, and develop the confidence required to pass any test.
Other objectives include understanding the effective use of humor
to create a positive and non-threatening experience for the learner,
promoting not only
their interests, but their best effort.
Every trainer encounters problem learners, so we show you how to
effectively turn these situations into opportunities to build learner
self-esteem, and draw them back into the learning process.
Aided by an understanding of what motivates these types of students,
and with our special "choke-chains" and one-on-one coaching, you will be
able to maintain a positive learning environment for all students. In addition,
you will learn how to deal with problem groups who may challenge your
authority and credibility.
Your combined technical and presentation abilities will create a
powerful combination. As a potential MCT, know that you are
joining an elite group. Technical training is a very rewarding experience.
Course Outline
- Adult Learning
- Characteristics of Adult Learners
- Understanding Learning Styles
- Models for Adult Learning
- Preparing for a Class
- Preparing Your Lesson Plan
- Chunking Information
- Using Icebreakers
- Deciding on Presentation Methods
- Using Examples and Analogies
- Using Humor
- Using Visual Aids
- Using the Appropriate Visual Aid
- Dealing with Varying Skill Sets
- Refining Your Plan
- Creating a Learning Environment
- Delivering the Class
- Developing Communication Skills
- Using Your Body Effectively
- Building Rapport with Eye Contact
- Understanding Proxemics
- Voice Development
- Identification and Correction of Common Voice Problems
- Watching Your Vocabulary
- Active Listening
- Barriers to Effective Communication
- Beginning the Training Session
- Overview of Questioning
- Questioning Techniques
- Answering Questions
- A Model for Presenting Concepts
- Explain the Concept
- Demonstrate the Concept
- Guiding Exercises
- Managing Difficult Behaviors
- The End of the Training Session
- Feedback and Evaluation
- Overview of Feedback
- Types of Feedback
- Guidelines for Giving Feedback
- Receiving Feedback
- Questioning Techniques to Elicit Feedback
- Encouraging Feedback
- End-of-Course Evaluations
- Self-Feedback
- Resource Materials and Information
- The 14 Competencies
- MCT Certification
- Learning Style Inventory
- Scoring the Learning Style Inventory
- Adult Learning Models Worksheet
- Sample End-of-Course Evaluation 1
- Sample End-of-Course Evaluation 2
- Sample End-of-Course Evaluation 3
- Sample Self-Evaluation Form
- Sample Peer-Feedback Form
- Relaxation Exercise
- Voice
- Effective Pauses
- Caring for Your Voice
- Suggested Books
- Magazines and Trade Journals
- Web Sites
- Trade Organizations
